Senior Product Manager, Vault Operations
Core
Lead the full product lifecycle for the PSA Vault and Warehouse Management (WMS) systems, connecting grading pipelines to the broader marketplace to enable secure storage, listing, and shipping of collectibles.
Role type
Senior IC Product Manager (Operations & Warehouse Management)
Builds
Vault and Warehouse Management systems for secure storage and marketplace enablement of collectibles
Domain
Collectibles market (trading cards, autographs, etc.) + Warehouse Management Systems (WMS) + Logistics
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Product lifecycle management, Operations product strategy, Warehouse management systems (WMS) expertise, Cross-functional stakeholder management, Data-driven decision making, Systems thinking, AI/automation integration, Operational process optimization
Preferred skills
Experience scaling fulfillment/logistics platforms, Experience with physical operations at scale, Ability to translate operational requirements into technical solutions
Technologies
WMS, Grading systems, Marketplace integrations, AI/automation tools
Responsibilities
Own daily operational support and systemic continuous improvements for Vault tools and WMS, Define unified product vision and strategy for Vault and WMS, Lead continuous improvements of inbound receiving, storage, pick/pack, and outbound shipping processes, Partner with Engineering to optimize handoffs between Grading, ProShip, and Vault WMS, Elevate customer experience for tracking and moving items, Drive cross-functional execution across Vault, Grading, Shipping, and Marketplace teams, Instrument systems with success metrics and run experiments, Ensure seamless handoffs across the PSA enterprise ecosystem
Seniority
Senior, hands-on IC