Carrier Relations Manager
Core
Manage relationships with carrier partners to ensure service commitments, resolve issues, and procure capacity for network lanes.
Role type
mid-level carrier relations manager
Builds
transportation network capacity and service reliability for shippers
Domain
logistics / transportation
Required skills
carrier relationship management, bid process management, network capacity planning, performance analysis, stakeholder communication, strategic partnership development
Preferred skills
MS Excel proficiency, analytical skills, decision-making, issue prioritization
Technologies
MS Excel
Responsibilities
Partner with leadership and pricing teams on organizational commitments and network direction; collaborate with customer teams to develop new business opportunities; oversee the full bid process including target setting and requirement definition; meet with carrier representatives to communicate network needs and performance expectations; analyze performance, cost, and capacity data to determine primary, secondary, and backup carriers; proactively procure capacity for lanes with service challenges.
Seniority
Mid-level, hands-on IC
