Continuous Improvement Specialist III - Industrial Engineering, PCGS (Santa Ana, CA)
Core
Drive operational excellence and lead continuous improvement initiatives to enhance efficiency, quality, cost-effectiveness, and risk control for the PCGS brand.
Role type
Senior IC continuous improvement specialist (industrial engineering)
Builds
Optimized business processes, standard work (SOPs), and data-driven performance frameworks
Domain
Collectibles authentication and grading operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Value Stream Mapping (VSM), DMAIC, Lean Six Sigma Green Belt, KPI definition, data analysis, process documentation, stakeholder collaboration
Preferred skills
Advanced degree, Lean Six Sigma Black Belt, Power BI/Tableau proficiency
Technologies
Excel, Power BI, Tableau
Responsibilities
Lead end-to-end process analysis using VSM and DMAIC to identify inefficiencies; Execute independent improvement initiatives and facilitate Kaizen workshops; Develop and maintain standard work and SOPs; Define and analyze KPIs to support leadership decision-making; Provide consultative guidance to managers on process design and operational controls.
Seniority
Senior, hands-on IC