Assistant Director, Housekeeping & Laundry
Core
Lead the Housekeeping and Laundry teams to ensure guest satisfaction through operational excellence, budget management, and staff development in a luxury hotel environment.
Role type
Senior leadership IC (Assistant Director of Housekeeping & Laundry)
Builds
Clean guest rooms, public areas, and laundry services for hotel guests
Domain
Hospitality / Hotel Operations
Required skills
Housekeeping operations management, Laundry operations oversight, Team leadership and coaching, Budget and labor management, Inventory control, Guest service recovery, Training program development, Cross-functional collaboration
Preferred skills
Luxury hotel experience, Second language fluency
Technologies
Housekeeping systems, Payroll processes, Budgeting tools, Spreadsheets
Responsibilities
Partner with Director to execute departmental strategies; oversee daily housekeeping and laundry operations; supervise Housekeeping Managers and team members; manage housekeeping budget and labor productivity; conduct room and public area inspections; develop and deliver training programs; resolve guest complaints and service issues.
Seniority
Senior, hands-on IC with leadership responsibilities