Senior Support Specialist (English/Japanese)
Core
Provide technical analysis, troubleshooting, and resolution for customer inquiries regarding Tricentis automation testing products (Tosca, QTest/Vera, NeoLoad) via self-service portal, email, chat, and calls.
Role type
Senior IC technical support specialist (QA background)
Builds
Customer support solutions for model-based automation testing software
Domain
Software testing / Model-based testing / Automation
Deliverable
client delivery
Required skills
Technical troubleshooting, system analysis, functional support, software testing lifecycle concepts, distributed exchange, API/OSV, VisionAI, mobile development, SAP, host engines, database, mail engines, document imaging
Preferred skills
Model-based testing training, software QA background
Technologies
Tosca, QTest/Vera, NeoLoad, Distributed Exchange, API/OSV, VisionAI, SAP, Host Engines, Database, Mail Engines, Document Imaging
Responsibilities
Analyze and resolve complex customer technical cases, troubleshoot software configurations, run testing and diagnostics, collaborate with R&D and Customer Success teams
Seniority
Senior, hands-on IC