Senior Supervisor, Operations
Core
Manage operations teams (Receiving, Research, Encapsulation, Quality Control, or Shipping) to ensure efficiency, quality standards, and safe handling of valuable collectibles.
Role type
Senior Supervisor, Operations
Builds
Operational efficiency and quality control for collectible grading and authentication services
Domain
Collectibles (trading cards, autographs, coins, etc.) / Logistics & Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management and training, Performance metrics analysis, Process development and documentation, Conflict resolution, Safety compliance, Data management (Excel/Google Sheets)
Preferred skills
Experience in Receiving, Shipping, Logistics, Quality Control, or Manufacturing environments
Technologies
Excel, Google Sheets
Responsibilities
Manage, train, and motivate operations teams; Own daily production metrics; Evaluate team member output; Identify and develop new operational metrics; Solve departmental issues and implement improvements; Develop staff skills and resolve conflicts; Maintain a safe work environment; Safely handle and account for valuable merchandise; Assist in strategic and tactical planning.
Seniority
Senior, hands-on IC