Supervisor, On-Road Operations
Core
Provide front-line supervision and leadership to on-road driver and support teams for the PACE program, ensuring safe, timely, and consistent transportation service delivery.
Role type
Senior IC operations supervisor (transportation)
Builds
On-road route structures and transportation service delivery for PACE program clients
Domain
Healthcare logistics / Senior living transportation
Required skills
On-road driver supervision, route structure development, staff training and coaching, radio communication monitoring, GPS/video surveillance oversight, customer service training, Class A/B driver license management
Preferred skills
Experience developing driver training programs/manuals, experience with surveillance equipment, bilingual communication
Technologies
GPS, video surveillance systems, radio communication systems
Responsibilities
Oversee development of on-road route structures, conduct check-rides to improve service delivery, review and act upon documentation from subordinate staff, schedule and cover on-road staff shifts, coach staff on communication and service techniques
Seniority
Mid-level, hands-on IC