Cloud R Analyst
Core
Investigates and resolves complex Tier 2 incidents for cloud-hosted production applications and infrastructure, managing escalations and operational tasks.
Role type
Senior IC Cloud Operations Analyst
Builds
Maintains stability and availability of Microsoft Azure production environments, including VMs, storage, networking, containers, and Kubernetes services.
Domain
Enterprise Cloud Operations / SaaS Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Azure administration, Kubernetes troubleshooting, Microsoft SQL Server querying, incident management, CI/CD pipeline support, cloud networking concepts, ServiceNow usage
Preferred skills
Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, PowerShell, Terraform
Technologies
Microsoft Azure, Kubernetes, Microsoft SQL Server, ServiceNow, Azure DevOps, GitHub Actions, PowerShell, Terraform
Responsibilities
Investigate and resolve complex Tier 2 incidents; triage issues across application, database, network, and infrastructure teams; manage incidents and operational tasks in ServiceNow; administer and support production environments on Microsoft Azure; troubleshoot application availability, performance, and deployment issues; support automated deployments and CI/CD pipelines; escalate unresolved issues to Tier 3 or specialist teams; create and maintain operational documentation and troubleshooting guides.
Seniority
Mid-level, hands-on IC
