Process and Standards Manager, Vault
Core
Process engineer for the vault responsible for documenting, standardizing, and continuously improving workflows to ensure zero defects and full auditability for high-value collectibles.
Role type
Senior IC process and standards manager
Builds
Institutional-level controls, standard operating procedures, and repeatable onboarding standards for new collectible categories
Domain
Collectibles (trading cards, autographs, coins, etc.) + Operational Quality Assurance
Required skills
process engineering, quality assurance, operations standards, root-cause analysis, regulatory compliance, workflow optimization, Google Sheets, Google Docs
Preferred skills
card collecting/trading field experience, building institutional-level controls
Technologies
Google Sheets, Google Docs
Responsibilities
Design and maintain standard operating procedures for vault workflows; Establish and monitor SLAs for vault operations; Triage and catalog recurring operational issues; Partner with Security to ensure physical and digital safety standards; Conduct regular audits and regression testing of vault processes; Own formal root-cause analysis for escalated incidents; Train and support vault staff on new standards
Seniority
Senior, hands-on IC