#DIGITAL CAMPUS - IAM IT Operation and Service Manager
Core
Manage Identity and Access Management (IAM) operations, service delivery, and incident resolution for internal and external users across Airbus Helicopters.
Role type
IAM IT Operations and Service Manager
Builds
End-to-end IAM services including authentication, SSO, MFA, user lifecycle management, and directory services.
Domain
Aerospace / Identity and Access Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IAM operations, ITIL framework, user provisioning, directory services, SSO, MFA, Active Directory, PowerShell, CSharp, incident management, change management, scripting, automation
Preferred skills
Identity Lifecycle, User Provisioning, Directory Services, Password Management, Identity Governance, Role Management, modern authentication protocols, cyber-security risks
Technologies
PingIdentity, PingFederate, PingID, F5 bigIP, Microsoft PKI, Active Directory, OneLogin, Ansible, Oradad, PingCastle, Silvefort, Service NOW, Palantir Foundry
Responsibilities
Manage RUN activities (escalation, improvement, correction, incidents) for onboarding, internal moves, and offboarding; coordinate with HR and stakeholders to resolve complex access issues; monitor scheduled jobs and resolve incidents on IAM platforms; perform ITIL-based support processes (incident, problem, change, configuration, event management); analyze error messages and diagnose system failures; maintain scripting and automated tasks; monitor system logs and respond to security incidents.
Seniority
Junior to Mid-level, hands-on IC