Senior Aerospace Customer Support Engineer
Core
Delivering timely, high-quality solutions and support for airline customers regarding Maintenance Engineering and Service Bulletins.
Role type
Senior Aerospace Customer Support Engineer
Builds
Retrofit Solutions and Scheduled Maintenance services for airlines
Domain
Aerospace / Aviation Maintenance
Deliverable
client delivery
Required skills
Aircraft maintenance knowledge, EASA/FAA regulations, Service Bulletin management, Stakeholder negotiation, Technical project leadership, Data analysis, Engineering drawing review, Parts management
Preferred skills
Airline operations experience, MRO experience, Airbus program familiarity (A380, A350, etc.), Master's in Engineering
Technologies
Airbus documentation (SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL)
Responsibilities
Manage customer portfolio for retrofit and maintenance services, support internal/external customer queries, ensure airline maintenance program deliverables, lead interface meetings with stakeholders, escalate blocked queries or risks, provide technical expertise to global teams, perform on-site assistance for maintenance programs and parking/storage, lead technical discussions at airline forums and conferences
Seniority
Senior, hands-on IC
