FHS Customer Operations Manager
Core
Manage Entry Into Service and daily operational performance of Flight Hour Services (FHS) component exchange contracts for airlines, ensuring cost, quality, and lead-time targets are met.
Role type
Senior Customer Operations Manager (Aerospace Supply Chain)
Builds
Operational performance of FHS component contracts for airline customers
Domain
Aerospace / Aviation MRO / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Contract management, KPI monitoring, crisis management, supply chain coordination, stakeholder relationship management, project management, data analysis, negotiation, root cause analysis, inventory management
Preferred skills
Experience with airline operations, knowledge of Flight Hour Services, ability to work in matrix organizations, proficiency with Maintenance Information Systems (MIS)
Technologies
Maintenance Information Systems (MIS), spreadsheets, Google apps
Responsibilities
Oversee operational management activities including order processing, delivery, and return of core units; monitor delivery performance and produce KPIs; manage daily communication and relationship with customers; handle crisis management and AOG situations; define and monitor improvement plans; support Entry Into Service planning and training; coordinate with Customer Program Managers for commercial performance; manage supply chain blockages and warehouse issues; participate in business improvement projects.
Seniority
Senior, hands-on IC
