Quality Customer Services
Core
Ensuring regional quality KPI management and leading service quality investigations for Airbus products and services in the Asia Pacific region.
Role type
Quality Customer Services Manager
Builds
Service quality feedback loops and compliance with aviation regulations
Domain
Aviation / Aerospace Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality tools (PPS, APQP, FMEA), Aviation regulations knowledge, Customer interface management, KPI tracking and reporting, Coaching and training, Continuous improvement methods
Preferred skills
Licensed Aircraft Engineer qualification, Engineering background
Technologies
Quality management systems (QMS)
Responsibilities
Investigate customer quality issues and lead communication with customers and support teams; Monitor and report on quality KPIs for the Asia Pacific region; Create and manage quality reports with containment and preventative actions; Represent the quality function with aviation authorities and certifying bodies; Coach and train personnel on quality skills; Ensure local process operations align with Airbus QMS; Apply quality tools for continuous improvement
Seniority
Professional, hands-on IC
