Production Support Analyst - Capital Markets
Core
Provide ongoing support and maintenance for large-scale, enterprise-wide capital markets trading and risk platforms.
Role type
Production Support Analyst
Builds
Maintains stability and performance of global trading and risk systems
Domain
Capital Markets / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux administration, Windows administration, SQL database management, Python scripting, Perl scripting, ITIL incident/problem/change management, CI/CD pipeline support, application performance monitoring, process documentation
Preferred skills
Batch scheduling (BMC Control M, Autosys, Tidal), MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes
Technologies
Python, PERL, Linux, Windows, SQL, Confluence, Jira, ITRS Geneos, AppDynamics, Dynatrace, Github, Nexus, Jenkins, Ansible, BMC Control M, Autosys, Tidal, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes
Responsibilities
Provide ongoing support and maintenance for capital markets trading and risk systems; Collaborate with cross-functional teams to ensure system stability, performance, and continuous improvement; Automate routine tasks through scripting; Manage and troubleshoot Linux, Windows, and SQL database environments; Document processes, issues, and user stories; Manage incident, problem, and change requests following ITIL principles; Monitor application performance and build proactive alerts; Support CI/CD pipelines and automation; Coordinate with stakeholders to ensure project deliverables are met
Seniority
Mid-level, hands-on IC