Digital Customer Manager
Core
Manage digital tools and processes for aeronautical operations of customer fleets, ensuring data fidelity and smooth information flows between systems.
Role type
Senior Digital Customer Manager (Aeronautics)
Builds
Digital solutions and data integration services for aircraft maintenance and operations (A400M, MRTT, Eurodrone, Eurofighter)
Domain
Aerospace / Aeronautical Operations / Digital Engineering
Required skills
Aeronautical or Industrial Engineering degree, 4+ years in aeronautical operations/maintenance with digital focus, airworthiness knowledge, maintenance software expertise, information management, stakeholder engagement, project planning and risk identification
Preferred skills
Experience in airline/aircraft manufacturer/MRO, Master's in business strategy/AI-analytics/aerospace, French or Spanish language skills
Technologies
MDS, MOSS, Smartforce Products, PMT, IETPX, Ground Support Devices
Responsibilities
Manage digital data flows for aircraft configuration and maintenance; lead projects for system evolution and in-service support; integrate IS/IT systems with Smart Force portfolio; develop new digital services; ensure compliance with airworthiness and security regulations; plan and monitor project schedules, costs, and risks; analyze customer operations and pain points to drive fleet efficiency.
Seniority
Professional, hands-on IC with leadership responsibilities