Director, International Membership Systems, Operations and Analytics
Core
Lead the technology stack, business processes, and analytics for expanding membership programs across multiple countries (currently Hong Kong and Indonesia) to maximize revenue and donor growth.
Role type
Director, International Membership Systems, Operations and Analytics
Builds
Constituent Relationship Management (CRM) platform, reporting and analytics programs, and fundraising business processes across multiple countries.
Domain
Non-profit / Environmental Conservation / International Operations
Required skills
Constituent/Customer Relationship Management (CRM), business process analysis, IT systems and software development methodologies, relational databases (SQL), report development, data visualization, Excel, vendor management, project management, supervisory experience.
Preferred skills
SQL proficiency, experience with change management.
Responsibilities
Manage the technology stack for international membership expansion; lead and manage business processes and analytics across multiple countries; oversee CRM platform and affiliated systems; participate in strategic planning, design, and vendor evaluation for systems projects; lead design and oversight of fundraising business processes and data governance; oversee architecture development for reporting capabilities.
Seniority
Director, strategic leadership & multidisciplinary team management