Director, International Membership Systems, Operations and Analytics
Core
Lead technology stack, CRM platforms, and analytics for expanding membership programs across multiple countries to drive donor-centric operations and data-driven fundraising decisions.
Role type
Director, International Membership Systems, Operations and Analytics
Builds
Global membership program infrastructure, CRM systems, and reporting/analytics suites for international expansion.
Domain
Non-profit conservation / Membership operations / Fundraising technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Constituent Relationship Management (CRM) platform management, business process analysis and modeling, IT systems and software development methodologies, relational databases and SQL, report development and data visualization, Excel proficiency, vendor management, project management, supervisory experience managing multidisciplinary teams across countries.
Preferred skills
Change management for new tools and ways of working, data governance and integrity, strategic planning and design.
Technologies
CRM platforms, relational databases, SQL, Excel, reporting tools.
Responsibilities
Manage technology stack for international membership expansion; lead CRM platform and affiliated systems; oversee reporting and analytics program; design and oversee business processes for fundraising and gift processing; manage vendor relationships and service level agreements; lead multidisciplinary teams in a hub-and-spoke model; participate in strategic planning and project implementation.
Seniority
Director, strategic leadership & team management