ICQA Operations Manager
Core
Lead site-specific Inventory Control and Quality Assurance (ICQA) programs to ensure compliance with inventory control standards, drive data accuracy, and eliminate root causes of inventory and process errors.
Role type
Operations Manager (ICQA)
Builds
Inventory control programs, quality assurance processes, and data accuracy initiatives for fulfillment sites.
Domain
Logistics / Fulfillment / Inventory Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Inventory control, Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA), KPI tracking, SOP enforcement, Data analysis, Team leadership, Process optimization
Preferred skills
Experience with ICQA tools, Automation implementation, Stakeholder partnership
Technologies
OMS, WMS, BI tools
Responsibilities
Oversee ICQA activities including cycle counts, physical inventories, audits, investigations, and reconciliations. Own site metrics such as Inventory Accuracy, Shrink %, and Audit Completion rates. Manage and develop ICQA Area Managers or Leads. Partner with Operations to maintain control limits for exceptions and adjustments. Collaborate with Engineering and BI teams to optimize ICQA processes and reporting.
Seniority
Manager, hands-on leadership