Senior Finance Technology Support Analyst
Core
Provide advanced Tier 2 functional and application support for Microsoft Dynamics 365 Finance & Operations, ensuring end-to-end Finance business-process support and incident resolution.
Role type
Senior IC ERP functional support specialist (D365 F&O)
Builds
Financial accounting, payables, receivables, banking, fixed assets, budgeting, procurement, projects, expenses, collections, reporting, and tax processes within D365 F&O
Domain
Enterprise Resource Planning (ERP) / Financial Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
D365 F&O functional expertise, Tier 2 incident triage, root-cause analysis, financial process knowledge, requirements analysis, regression testing, change management, analytical troubleshooting
Preferred skills
Vertex/HighRadius experience, Power Platform (Power Apps/Automate/Dataverse), Azure DevOps, Ivanti, ServiceNow, global multi-entity operations, SOX/ITGC awareness
Technologies
Microsoft Dynamics 365 Finance & Operations, Vertex, HighRadius, Power Platform, Azure DevOps, Ivanti, ServiceNow
Responsibilities
Provide advanced Tier 2 functional and application support for D365 F&O incidents and service requests; Support Finance users in effective use of D365 processes, workflows, and reporting; Support month-end, quarter-end, and year-end financial processing by diagnosing issues and coordinating escalation; Resolve functional and configuration issues within approved procedures; Assist with configuration reviews, functional impact assessments, and business validation; Document incidents, findings, resolutions, and known errors; Coordinate with Microsoft, partners, and vendors for specialized support
Seniority
Senior, hands-on IC
