Manager, Personal Care Service
Core
Manage and standardize operations for Personal Care Attendants (PCA II & III) across PACE service centers and alternative care settings to ensure high-quality care delivery.
Role type
Manager, Personal Care Services (Healthcare Operations)
Builds
Efficient and effective delivery of health care and social services for PACE participants
Domain
Healthcare / Geriatric Care / PACE Programs
Deliverable
client delivery
Required skills
Operational oversight, workflow design, performance monitoring, problem resolution, clinical support guidance, cross-functional collaboration, process improvement
Preferred skills
Geriatric experience, bilingual communication (English/Spanish/Chinese), quality improvement project leadership
Technologies
None stated
Responsibilities
Provide standardization on day-to-day supervision of PCA II & III, collaborate with ancillary functional leaders on nursing and clinical matters, review and train on script modifications, monitor performance and modify workflows for patient satisfaction, resolve escalated issues with internal and external resources, ensure handoff standardization and patient follow-ups
Seniority
Manager, operational oversight
