Service Charge Officer
Core
Calculate annual service charge estimates and year-end reconciliations for a portfolio of housing properties while managing customer disputes and enquiries.
Role type
Service Charge Officer (Finance/Housing)
Builds
Accurate service charge statements, budgets, and reconciliations for existing and new-build housing schemes
Domain
Residential housing management and property finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Excel proficiency, service charge calculation, housing management processes, data analysis, utility billing coordination, dispute resolution, regulatory compliance
Preferred skills
Prior experience in finance or property roles, continuous improvement mindset, workload prioritization
Responsibilities
Prepare and calculate annual service charge budgets and estimates; produce service charge statements meeting legal and audit requirements; complete annual reconciliations and balancing adjustments; resolve complex customer enquiries, disputes, and complaints; coordinate utility billing and meter readings; validate data
Seniority
Mid-level, hands-on IC