Customer Experience Manager
Core
Leading store operations and crew to deliver high-speed, friendly customer service and maintain brand standards in a discount retail environment.
Role type
Store-level management (retail operations)
Builds
Customer service experiences and front-end retail operations
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Crew training and supervision, front-end operations management, store opening/closing procedures, merchandising execution, store maintenance, cash register operation, multi-tasking, composure under pressure
Preferred skills
College experience, creative thinking
Technologies
Cash register systems
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end merchandising and equipment, perform opening/closing and store maintenance, execute store manager duties in absence, partner with leadership on recruitment and merchandising
Seniority
Entry-level management, hands-on IC