Associate - Customer Care - Voice 5A
On-site
Core
Provide voice and digital customer support for smartphone, smartwatch, app, and cloud service issues.
Role type
Associate Customer Care Voice Agent
Builds
Resolves customer inquiries and technical issues for consumer electronics and digital services
Domain
Consumer Electronics / Digital Services
Deliverable
client delivery
Required skills
Voice support, Technical support, Customer service, PC operation, Typing (E-typing B+ or 90+ wpm)
Preferred skills
Call center experience, Customer service experience
Technologies
Smartphones, Smartwatches, Cloud services, Social media platforms
Responsibilities
Handle device troubleshooting, app usage and billing inquiries, cloud service support, and social media customer interactions
Seniority
Entry-level / Associate