Associate Analyst, Returns - A&F Co.
Core
Analyze returns data to reduce overall returns, optimize customer experience, and minimize fraud losses in the digital checkout and returns processes.
Role type
Associate Analyst, Returns (Digital Product & Analytics)
Builds
Digital checkout and returns experiences for apparel retail customers
Domain
Retail / E-commerce / Returns Management
Deliverable
product features
Required skills
Data analysis, dashboard creation (PowerBI, Snowflake), business case development, cross-functional collaboration, project management, stakeholder communication
Preferred skills
Digital transformation experience, retail industry knowledge, ROI analysis
Technologies
PowerBI, Snowflake
Responsibilities
Support cross-functional teams to execute the Returns Roadmap; Develop and drive improvement in 'Total Cost of Returns' metrics; Assume accountability for DRE write-off budget through policy enforcement; Support monthly Returns Committee process; Create reports and insights using 3rd party tools to reduce returns; Collaborate with product, tech, and supply chain teams to identify high-impact initiatives; Work with legal to align T&Cs with returns experience changes.
Seniority
Associate, hands-on IC