Service Delivery Manager - S&P - Procurement Ops 4D
Core
Lead end-to-end service delivery for procurement and supply chain operations, managing a 30+ FTE team and driving operational excellence across logistics, warehousing, and inventory.
Role type
Service Delivery Manager (Procurement & Supply Chain)
Builds
Procurement lifecycle services, supply chain operations, and logistics solutions for global enterprises.
Domain
B2B Services, Procurement, Supply Chain, Logistics
Deliverable
client delivery
Required skills
Business Process Management, Enterprise Resource Planning, Procurement Operations, Supply Chain Planning, Project Management, Vendor Risk Mitigation, Demand Forecasting, Inventory Optimization, Lean Six Sigma, Stakeholder Management
Preferred skills
Generative AI, RPA, Power BI, Tableau, Cognos, Oracle EBS, SAP
Technologies
Oracle EBS, Oracle Cloud SCM, Power BI, Tableau, Cognos
Responsibilities
Lead and manage a global team of 50+ FTE ensuring productivity and SLA adherence; Own end-to-end service delivery across Direct and Indirect Procurement, Order Management, Logistics, and Supply Chain operations; Drive governance through weekly/monthly reviews, KPI dashboards, and client reporting forums; Manage procurement lifecycle including sourcing, vendor selection, PO creation, GRN, invoice reconciliation, and payment follow-ups; Oversee procurement of IT hardware, software, and network equipment ensuring cost, quality, and timelines of adherence; Lead supplier performance management including scorecards, contract compliance, and vendor risk mitigation; Drive demand forecasting, supply planning, and S&OP alignment with business stakeholders; Manage inventory optimization initiatives to reduce excess, improve turns, and optimize working capital; Oversee warehouse operations including inventory accuracy, stock reconciliation, and material movement; Manage end-to-end logistics including inbound/outbound shipments, reverse logistics, and delivery performance; Oversee mobile asset lifecycle and internal fleet operations including procurement, allocation, billing, and vendor coordination; Drive SOA reconciliations and audit compliance; Develop dashboards using Power BI, Tableau, and Cognos for operational insights and decision-making; Leverage AI tools, predictive analytics, and RPA to enhance productivity and automate processes; Ensure effective use of Oracle EBS and Oracle Cloud SCM modules for procurement and supply chain operations; Drive continuous improvement through Lean Six Sigma methodologies and digital transformation programs; Identify process gaps, implement automation, and standardize best practices; Collaborate with cross-functional teams including Finance, IT, Sales, and Vendors; Handle client escalations, ensure timely resolution, and maintain strong stakeholder relationships; Lead team development, performance management, and succession planning initiatives.
Seniority
Manager, hands-on team lead
