Loan Support Specialist - West
Core
Provide technical support and guidance to Loan Officers, Loan Processors, and Underwriters on loan origination systems and lending guidelines.
Role type
Loan Support Specialist (Mortgage Technology)
Builds
Internal support resources, self-help documentation, and troubleshooting for loan origination workflows.
Domain
Mortgage lending / Financial Services
Deliverable
client delivery
Required skills
Loan origination system troubleshooting, loan eligibility assessment, ticketing system management, regulatory knowledge, Microsoft Office proficiency
Preferred skills
Encompass360 Banker's Edition expertise, prior loan processing or officer experience, direct support experience
Technologies
Encompass360, Ticketing systems, Microsoft Word, Excel, Outlook
Responsibilities
Answer technical questions via ticketing, phone, email, and in-person; troubleshoot loan origination system issues; assist with loan eligibility and guidelines; perform loan-level administrative tasks; track support activities; provide customer service.
Seniority
Individual Contributor, mid-level support