Post Closing Bond Manager
Core
Supervise the Bond Post Closing Team to ensure timely resolution of post-closing issues related to Mortgage Credit Certificate (MCC) and bond programs, managing escalated loan-level issues and investor rebuttals.
Role type
Senior management IC mortgage operations manager (bond/MCC)
Builds
Operational efficiency in bond loan processes and timely resolution of post-closing deficiencies
Domain
Mortgage lending / Mortgage Credit Certificate (MCC) and bond programs
Required skills
Mortgage lending operations, MCC/bond program requirements, team supervision, process improvement, project management, SLA management, training material development
Preferred skills
Encompass LOS proficiency, advanced project management
Technologies
Encompass LOS, Microsoft Office Suite
Responsibilities
Oversee day-to-day management of the Bond Post Closing Team including pipeline efficiency and performance coaching; Monitor and report file activity and manage aged loans; Conduct oversight reviews of aging loans and provide trend analysis; Implement process improvements for the bond loan process; Perform second-tier review of escalated files; Ensure timely resolution of post-closing issues related to MCC and bond programs; Interpret and implement processes consistent with investor/Bond Agency, federal, and state requirements; Develop training materials for origination, processing, underwriting, closing, and post-closing processes; Monitor defects and trends related to Bond Post Closing deficiencies; Conduct weekly one-on-one meetings with Post Closers.
Seniority
Senior, hands-on IC with management responsibilities