Senior Director, Web
Core
Leads enterprise-wide execution and operational excellence of all branded guest-facing web platforms across the full guest journey, managing a hybrid model of internal teams and managed service providers.
Role type
Senior Director, Web Platform & Delivery
Builds
Enterprise web platforms for acquisition, booking, pre-cruise, post-cruise, and account management experiences
Domain
Travel & Hospitality / Web Engineering & Product Delivery
Required skills
Enterprise leadership, SDLC governance, budget management, hybrid team management, web platform architecture, experimentation frameworks, AI strategy, stakeholder alignment, release management, financial forecasting
Preferred skills
Hospitality/travel industry experience, high-availability ecommerce experience, AI/LLM implementation
Technologies
CMS, PIM, Experimentation platforms, Cloud environments, Enterprise APIs, AI/LLM tools
Responsibilities
Translate product strategies into executable delivery roadmaps, lead multidisciplinary teams (Product, UX, Front-End, CMS, PIM), oversee end-to-end web SDLC, manage operating and capital budgets, drive AI adoption for personalization and automation, ensure platform scalability and performance, report on delivery metrics and technical debt
Seniority
Senior, hands-on IC with management responsibilities
