Customer Success Analyst
Core
Leads customer operational initiatives for assigned accounts, serving as the primary supply chain partner to drive compliance, operational excellence, and growth objectives.
Role type
Senior Customer Success Analyst (Supply Chain)
Builds
Customer supply chain strategies, automated reporting solutions, and standardized governance processes.
Domain
Dermatology / Healthcare Supply Chain
Deliverable
dashboards & analysis
Required skills
Supply chain operations, Order-to-Cash processes, ERP systems, Power BI, data analytics, process improvement, stakeholder management
Preferred skills
Lean/Six Sigma, SQL, AI-enabled tools, shared service organization experience
Technologies
Power BI, Oracle, Microsoft Office Suite, SQL
Responsibilities
Monitor and analyze supply chain KPIs to identify risks and improvement opportunities; Design and maintain Power BI dashboards for operational visibility; Manage customer relationships to resolve order blocks, claims, and service disruptions; Drive continuous improvement initiatives to enhance compliance and operational efficiency.
Seniority
Mid-to-Senior, hands-on IC