Senior Experience Designer
Core
Senior Experience Designer supporting 7-Eleven's transformation into a design-driven organization by educating the business on design thinking, delivering strategic CX/UX projects, and establishing UX/UI operations.
Role type
Senior IC Experience Designer (Strategy & Operations)
Builds
Design culture, UX/UI operations foundation, and strategic CX/UX flows for 7-Eleven Australia
Domain
Retail / Consumer Goods / Digital & Physical Experience
Deliverable
product features | dashboards & analysis
Required skills
CX/UX research, HCD/UX research methods (card sorting, heuristic reviews, ethnographic research), wireframing (low to high-fidelity), design sprint facilitation, project planning, Agile ways of working, collaborative design platforms (Miro, FigJam, Notion), tactical design platforms (Figma, Adobe Creative Suite), research design platforms (Dovetail, Maze, Optimal Workshop)
Preferred skills
Practical experience in UX/UI/customer experience strategy/service/interaction/experiential/product/industrial design, consumer goods/retail industry background, bridging digital and physical experiences
Technologies
Jira, DevOps, Miro, FigJam, Notion, Figma, Adobe Creative Suite, Dovetail, Askable, Maze, Optimal Workshop, TheyDo, Smaply
Responsibilities
Scoping and planning user-experience design projects with senior design managers and Product Owners, running educational activities to build design thinking capability across the organization, developing a design culture and identity, connecting multidisciplinary stakeholders around CX/UX flows and journey maps, offering thought leadership and mentorship, representing experience design in business engagements, balancing desirability/viability/feasibility, contributing to design operations and design system evolution
Seniority
Senior, hands-on IC with strategic influence