Director, Business Process Optimization
Core
Strategically optimize process improvement projects to enhance operational efficiencies, quality, service, and profitability for the NCL brand.
Role type
Director, Business Process Optimization
Builds
Optimized business processes, data-driven analyses, and change management initiatives for the NCL brand
Domain
Cruise industry / Business Process Optimization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process improvement, project management, change management, data analysis, KPI identification, flowcharting, process mapping, budget development, stakeholder influence
Preferred skills
Cruise/Hospitality experience, Master's degree
Technologies
Microsoft Office Suite, Excel
Responsibilities
Lead management and implementation of high priority change initiatives; Analyze existing workflows and implement improvements; Design and execute change projects including communications and training; Analyze project data to identify optimization and cost reduction opportunities; Utilize flowcharts and process maps to define processes and recommend solutions; Establish communication plans with vendors and facilitate change management activities
Seniority
Director, strategic leadership & execution
