Director, Customer Facing Demand Planning
Core
Lead customer-level demand execution, inventory positioning, and service levels for an assigned pharmaceutical segment while translating customer intelligence into the consensus planning process.
Role type
Senior IC Director (Supply Chain Demand Planning)
Builds
Customer-specific inventory plans, service level reports, and demand signals for the consensus forecast
Domain
Healthcare / Pharmaceutical Supply Chain
Required skills
Demand planning, inventory management, team leadership, sequestration program management, Kinaxis Maestro, root cause analysis, cross-functional influence
Preferred skills
Strategic customer program models, demand signal analytics, high-volume account portfolio management, matrixed organization navigation
Technologies
Kinaxis Maestro
Responsibilities
Manage day-to-day customer-facing demand execution and service levels; oversee customer portfolio management including onboarding and award switches; execute demand signal intake and validation; lead root cause analysis for service level escalations; manage and develop a team of ~10 FTEs
Seniority
Director, hands-on IC with team leadership