Quality Claims Coordinator
Core
Coordinate and resolve customer and supplier claims, investigate root causes, and implement corrective actions within the Americas Distribution Center.
Role type
Quality Claims Coordinator
Builds
Operational quality processes and claim resolution workflows for the Americas Distribution Center
Domain
Industrial equipment distribution and logistics
Deliverable
client delivery
Required skills
Root cause analysis, corrective action implementation, claim investigation, RMA issuance, stock adjustment, trend identification, project leadership, MS Excel, MS Word, SharePoint
Preferred skills
Bachelor's degree, critical thinking, problem-solving, prioritization
Responsibilities
Investigate root causes of claims, implement corrective and remedial actions, issue RMAs and credit notes, document claims in ACT system, identify claim trends, lead problem resolution projects, provide training on claims processes, generate monthly claim status reports
Seniority
Individual Contributor, operational level