Customer Support Manager PureBallast
Core
Lead a global team supporting shipyards and ship owners through the design, purchase, installation, and operational lifecycle of the PureBallast system.
Role type
Senior Customer Support Manager (Maritime)
Builds
Customer support processes, team vision, and service offerings for the PureBallast system
Domain
Maritime industry / Technical service & sales
Deliverable
client delivery
Required skills
Team leadership, strategic claims management, customer journey management, tactical planning, product feedback integration, international stakeholder management
Preferred skills
Experience in maritime industry technical development and service/sales processes, understanding of sales and customer perspectives
Technologies
PureBallast system
Responsibilities
Develop and execute annual tactical plans for the department, manage strategic claims to ensure customer satisfaction and cost reduction, provide product information and training to end customers and sales companies, lead a team of approximately 10 direct reports based in Asia
Seniority
Senior, hands-on IC with team leadership