Application Support Consultant
Core
Provide service delivery oversight, technical risk management, and incident/problem/change management for complex business solutions while governing supplier delivery and execution.
Role type
Senior Application Support Consultant (Service Delivery & Technical Governance)
Builds
End-to-end delivery of solution sets, batch processing, and infrastructure updates for financial services clients.
Domain
Financial Services / Enterprise Software Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Java 8, Spring Boot, Spring Integration, Spring Cloud, Apache Kafka, Docker, Kubernetes, AWS, Azure, Oracle, DB2, MySQL, Sybase, UiPath, ServiceNow, Git, Maven, Linux/Unix Shell Scripting
Preferred skills
Experience with IBM WebSphere, BEA WebLogic, Apache Tomcat, Rally, SOAPUI, IBM Lotus Notes, IBM Designer, Quality Center, SonarQube, Veracode, Jenkins
Technologies
Java, Spring Framework, Netflix OSS, Apache Kafka, Docker, Kubernetes, AWS, Azure, Oracle, DB2, MySQL, Sybase, UiPath, ServiceNow, Git, Maven, Linux, Unix, IBM WebSphere, BEA WebLogic, Apache Tomcat, Rally, SOAPUI, IBM Lotus Notes, IBM Designer, Quality Center, SonarQube, Veracode, Jenkins
Responsibilities
Provide service delivery oversight including technical risk management, incident, problem & change management, and vendor management; Govern supplier delivery and execution on day-to-day batch and monitor practices; Escalate delivery issues and validate defect reporting data; Review SLA reports and ensure system documentation is up to standard; Partner with Tech Consultants to govern overall end-to-end delivery; Guide supplier to provide practical insight on technical design alternatives; Identify business value and cost for business and IT partners.
Seniority
Senior, hands-on IC with leadership oversight
