Customer Service Contact Center Representative - LCM 10.20.2026
Core
Inbound call center representative providing retirement financial advice, plan design inquiries, and account management for Voya customers.
Role type
Senior IC customer service representative (retirement services)
Builds
Customer trust and retirement goal achievement through financial product education
Domain
Financial services / Retirement planning
Deliverable
client delivery
Required skills
Customer service, financial product education, objection handling, multi-system navigation, problem-solving, shift flexibility
Preferred skills
Bachelor's degree, financial services industry experience, bilingual capabilities
Technologies
Multiple internal customer service systems
Responsibilities
Handle inbound calls for retirement plan inquiries (401k, 403b, etc.), assist with account information and loan requests, educate customers on annuity concepts, troubleshoot account issues, perform first-call resolution
Seniority
Mid-level, hands-on IC