Network Operations Analyst
Core
Operate, maintain, and protect local/field networks and global WAN resources, including hardware lifecycle management and logistics.
Role type
Network Operations Analyst (IC)
Builds
Network infrastructure services (WAN, LAN, firewalls, routers, switches, VPN, VoIP) for Sun Life Financials
Domain
Financial Services / IT Infrastructure
Deliverable
infrastructure
Required skills
TCP/IP protocols, LAN/WAN technologies, routing protocols, DNS/DHCP, load balancing, VPN gateways, firewalls, network hardware management, asset inventory, vendor warranty processes
Preferred skills
Cisco CCENT/CCT/CCNA certifications, cabling knowledge, hardware deployment staging, equipment recycling coordination
Technologies
Routers, switches, firewalls, load balancers, VPN gateways, VoIP systems, network analyzers
Responsibilities
Support first-level network infrastructure issues, triage and manage incidents/problems per ITIL, follow ITIL change management, manage network hardware lifecycle (receiving, staging, shipping, inventory, decommissioning), coordinate with vendors for warranty and recycling, consult with clients on project requirements
Seniority
Mid-level, hands-on IC
