Line 1 B Officer
Core
Support the agency distribution channel in identifying, assessing, monitoring, and controlling risks to ensure compliance with internal policies and regulatory requirements while maintaining business performance.
Role type
Line 1B Officer (Distribution Risk & Compliance)
Builds
Risk controls, dashboards, governance reports, and training materials for agency operations
Domain
Insurance / Financial Services / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Risk identification and assessment, Regulatory knowledge (life insurance), Report writing, Microsoft Excel (pivot), PowerPoint, Agency distribution process understanding, Operational and conduct risk management, Analytical thinking, Internal control concepts (3 lines of defence)
Preferred skills
Knowledge of local insurance regulations (POJK, AAJI/AAUI), Training and communication
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Conduct regular reviews of agency sales practices and operational processes to identify risks; Perform risk assessments for new agency initiatives and product launches; Implement and monitor risk controls including sales quality checks and suitability assessments; Track key risk indicators and prepare periodic risk dashboards; Ensure agency activities comply with company policies and regulatory rules; Provide training to Agency Leaders and agents on compliant selling practices; Support documentation and root-cause analysis of incidents or customer complaints; Prepare monthly/quarterly governance reports for senior management
Seniority
Mid-level, hands-on IC
