Line 1 B Officer
Core
Support the agency distribution channel in identifying, assessing, monitoring, and controlling risks to ensure compliance with internal policies and regulatory requirements.
Role type
Line 1B Officer (Compliance & Risk)
Builds
Risk dashboards, governance reports, and compliant sales practices for agency operations.
Domain
Insurance / Financial Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Risk assessment, regulatory knowledge (life insurance), report writing, data analysis, process monitoring, training delivery, incident investigation, governance reporting
Preferred skills
Knowledge of POJK/AAJI/AAUI standards, Microsoft Excel (pivot), PowerPoint, understanding of 3 lines of defence
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Conduct regular reviews of agency sales practices to identify risks; Perform risk assessments for new initiatives; Implement and monitor risk controls (sales quality checks, suitability assessments); Track key risk indicators and prepare periodic risk dashboards; Ensure agency activities comply with company policies and regulatory rules; Provide training to Agency Leaders and agents on conduct risk and compliant selling; Support documentation and root-cause analysis of incidents or complaints; Prepare monthly/quarterly governance reports for senior management.
Seniority
Mid-level (2–5 years experience)