IT Operations Analyst
Core
Ensures availability, performance, and reliability of enterprise systems through real-time monitoring, alert management, and SRE practices.
Role type
IT Operations Analyst (NOC/SRE hybrid)
Builds
Operational dashboards, incident reports, and automated monitoring solutions
Domain
IT Operations / Site Reliability Engineering / Observability
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
NOC monitoring, incident management, SQL/PL-SQL, OpenTelemetry, observability concepts, root cause analysis, dashboarding, automation scripting
Preferred skills
ScienceLogic, Splunk, ServiceNow ITOM, ITIL processes, high-volume alert environments, SRE practices
Technologies
ScienceLogic, Splunk, ServiceNow, OpenTelemetry, Tableau, Excel, SQL, PL-SQL
Responsibilities
Perform 24/7 monitoring of infrastructure and applications; Detect and respond to system anomalies; Analyze, acknowledge, and triage alerts; Implement and support end-to-end observability solutions; Extract and analyze operational data using SQL; Build dashboards in Tableau and ServiceNow
Seniority
Mid-level, hands-on IC
