Technical Specialist
Core
L3/L4 technical support engineer diagnosing and resolving complex issues for mission-critical industrial automation solutions in the Oil & Gas domain.
Role type
Senior IC Service Desk Engineer (L3/L4)
Builds
Industrial automation platforms, DCS/PLC systems, and software applications for Oil & Gas customers
Domain
Industrial Automation / Oil & Gas
Deliverable
client delivery
Required skills
Distributed Control Systems (DCS), PLC systems, industrial control strategies, root cause analysis, troubleshooting complex software/hardware/integration issues, technical documentation, mentoring L1/L2 engineers
Preferred skills
ABB System 800xA, knowledge management, engineering best practices
Technologies
DCS, PLC, industrial software, System 800xA
Responsibilities
Provide expert-level L3/L4 technical support for complex customer issues; Perform detailed troubleshooting using logs and diagnostics to identify root causes; Collaborate with global R&D and product engineering to reproduce issues and validate fixes; Lead root cause analysis (RCA) and drive corrective actions; Develop and maintain knowledge articles and troubleshooting guides; Mentor L1/L2 support engineers; Ensure compliance with quality and security standards
Seniority
Senior, hands-on IC
