Technical Support Engineer (m/f/d)
Core
Provide technical support, troubleshooting, and incident response for ABB's DCS and automation product portfolio to internal and external customers.
Role type
Technical Support Engineer (Process Automation)
Builds
Customer support solutions and retention for industrial automation systems
Domain
Industrial Automation / Process Control Systems
Deliverable
client delivery
Required skills
Process automation expertise, ABB automation product knowledge (AC800M, Freelance, AC500, Symphony Plus Melody), log analysis, remote diagnostics, incident response, customer communication
Preferred skills
ABB DCS product knowledge (System 800xA, Symphony Plus Operations)
Technologies
ABB AC800M, Freelance, AC500, Symphony Plus Melody, ABB Ability System 800xA, Symphony Plus Operations
Responsibilities
Identify, diagnose, and troubleshoot technical issues via log analysis and remote diagnostics; participate in remote on-call services for incident response; build and maintain technical expertise across the DCS product portfolio; identify additional customer needs and service opportunities; contribute to competence development within support teams
Seniority
Mid-Senior, hands-on IC