Housing Tenancy Manager
Core
Lead and manage the delivery of a front-line housing service for approximately 9,000 properties, overseeing teams responsible for rent accounts, tenancy management, and estate management.
Role type
Senior management IC housing tenancy manager
Builds
High-quality housing services and operational plans for a city council
Domain
Public sector housing / social housing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Performance management, housing legislation and policy application, team leadership, customer service, strategic planning, decision-making on tenancy issues, stakeholder engagement, reporting and presentation
Preferred skills
Coaching and mentoring, change management, community development, data analysis
Technologies
None stated
Responsibilities
Manage teams handling rent arrears, allocations, and estate management; conduct performance reviews and development planning; implement legislative and policy changes; handle tenancy breaches and rehousing priority decisions; represent the service at Area Committees; consult with tenants and community partners; produce reports and training materials
Seniority
Senior, hands-on IC with team leadership