Junior Consultant, Production Support (T & I) (Telework/Hybrid)
Core
Provide active technical support for Radio-Canada broadcast management applications, analyze recurring business framework problems, and coordinate special projects to optimize work methodologies.
Role type
Junior Consultant (Senior Coordinator) in Production Support
Builds
Broadcast management systems and optimized support processes for public service media
Domain
Media technology, broadcast infrastructure, public service media
Deliverable
client delivery
Required skills
Broadcast management applications (OnAir, WO Program, Cognos, Livelink, ScheduAll, RRT, MRO), technical team coordination, system maintenance, documentation, training, strategic planning advice, bilingual communication
Preferred skills
Agile principles (Scrum/Kanban), ticket management tools (Jira, Remedy)
Technologies
OnAir, WO Program, Cognos, Livelink, ScheduAll, RRT, MRO, Jira, Remedy
Responsibilities
Analyze and resolve complex technological problems, develop and implement tools/processes, train support staff, manage advanced technical support, document changes, establish communication between departments
Seniority
Junior, hands-on IC