Intensive Case Management Caseworker
Core
Provide strengths-based, client-centered case management to vulnerable refugees, asylees, and other ORR-eligible populations to address barriers to safety and wellness.
Role type
Intensive Case Management Caseworker (Social Services)
Builds
Individualized Self-sufficiency plans and service delivery for refugees and immigrants
Domain
Humanitarian aid / Refugee resettlement / Social Services
Deliverable
client delivery
Required skills
Case management, intake assessments, SMART goal planning, healthcare navigation, community outreach, crisis response, documentation, volunteer supervision
Preferred skills
Bilingual ability (Spanish, Dari, Swahili, Kinyarwanda, Arabic, French), public speaking, cross-cultural communication
Technologies
Microsoft Office (Word, Excel, Teams, Outlook), Efforts to Outcomes (ETO) database
Responsibilities
Conduct intake assessments and determine client eligibility; Develop individualized Self-sufficiency plans; Evaluate client progress every six months; Assist clients in navigating healthcare and social service systems; Conduct community outreach and maintain provider networks; Respond to client crises; Assist with financial assistance requests; Maintain up-to-date case documentation; Train and lead volunteers and interns
Seniority
Mid-level IC (2+ years experience required)