NVPPA Supervisor (Service Staff Supervisor)
Core
Manage day-to-day work of a fully virtual national caseload for newly arrived refugees, overseeing career navigation, training, job placement, and direct financial assistance.
Role type
Senior IC program supervisor (human services/refugee resettlement)
Builds
Career advancement pathways and financial assistance for refugees
Domain
Humanitarian aid / Refugee resettlement / Workforce development
Required skills
Caseload management, staff supervision, case file review, compliance monitoring, SOP development, data tracking/reporting, conflict resolution, program coordination
Preferred skills
Remote team management, credential evaluation, ORR-funded programming experience, lived experience as refugee/immigrant, additional language fluency
Technologies
Microsoft Office, Efforts to Outcomes (ETO), remote collaboration tools
Responsibilities
Assign and balance participants across navigators, review case files for accuracy and eligibility, resolve escalated participant issues, translate program requirements into SOPs, monitor program targets and barriers, coordinate handoffs among navigation/training/finance/job placement
Seniority
Senior, hands-on IC