Community Navigation Specialist
Core
Bridge between clients and community-based service providers to help navigate systems, access resources, and support long-term integration for eligible populations.
Role type
Community Navigation Specialist
Builds
Client pathways to permanent residency and community stability
Domain
Humanitarian aid / Immigration services / Nonprofit
Deliverable
client delivery
Required skills
outreach, referral coordination, appointment scheduling, system navigation, client empowerment, documentation, stakeholder collaboration
Preferred skills
experience with immigrant/refugee populations, lived experience, fluency in Swahili/Arabic/Spanish/Dari/Pashto
Technologies
Microsoft Office (Word, Excel, Outlook), internet research tools
Responsibilities
Conduct outreach to eligible client populations; assist clients with scheduling intake appointments and navigating service systems; maintain accurate tracking systems for client progress and referrals; coordinate with healthcare partners and legal service providers; document client interactions and outcomes in databases; identify barriers to engagement and connect clients with appropriate resources.
Seniority
Mid-level, hands-on IC
