NPD Readiness Lead
Core
Ensures new foodservice equipment products are service-ready at launch by driving end-to-end operational readiness across diagnostics, training, documentation, field execution, and support.
Role type
Senior IC NPD Readiness Lead
Builds
Service-ready new product introductions for global foodservice equipment brands
Domain
Industrial manufacturing / Foodservice equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end service readiness ownership, Cross-functional coordination, Diagnostic pathway definition, Training alignment, Documentation validation, Launch execution, Root cause analysis, Risk identification, Process standardization
Preferred skills
Project management, Structured troubleshooting methods, Closed-loop improvement model implementation
Technologies
Zingtree
Responsibilities
Own service readiness for all new product introductions including diagnostics, field service, training, and documentation; Act as primary operational interface between Engineering, Product, Support, and Field teams; Define and validate diagnostic pathways and troubleshooting logic prior to launch; Ensure training content aligns with real product functionality and failure modes; Monitor early-life failure trends and escalation patterns to drive continuous improvement
Seniority
Senior, hands-on IC