NPD Readiness Lead
Core
Ensures new foodservice equipment products are service-ready at launch by driving end-to-end operational readiness across diagnostics, training, documentation, and field execution.
Role type
Senior IC NPD Readiness Lead
Builds
Service-ready new product introductions for Marmon Foodservice Technologies
Domain
Industrial manufacturing / Foodservice equipment
Required skills
Cross-functional coordination, diagnostic pathway definition, training alignment, documentation management, risk identification, launch execution, early-life failure analysis, process standardization
Preferred skills
Project management, structured troubleshooting methods, closed-loop improvement model implementation
Technologies
Zingtree
Responsibilities
Own end-to-end service readiness for all new product introductions; Act as primary operational interface between Engineering, Product, Support, and Field teams; Define and validate diagnostic pathways and troubleshooting logic; Align training content with real product functionality and failure modes; Ensure completeness and validation of service documentation and knowledge tools; Monitor early-life failure trends and escalation patterns; Lead technical diagnosis of equipment issues using structured methods; Capture and analyze early-life product failures to drive improvements for Engineering and Training; Identify and mitigate risks to service readiness prior to launch; Develop and refine standardized NPD Service Readiness processes.
Seniority
Senior, hands-on IC
