Client and Event Support Manager
Core
Lead and develop the Client and Event Support team in Belgium, ensuring accurate event programming and proactive operational support for top-tier clients across the Belgian market.
Role type
Senior IC operations manager (client & event support)
Builds
Event programming and client support services for Ticketmaster's Belgian client base
Domain
Live entertainment ticketing operations
Required skills
Team leadership and coaching, event programming oversight, capacity planning, quality assurance, client relationship management, process improvement, cross-functional coordination, CRM and business systems proficiency
Preferred skills
Experience with Ticketmaster platforms (TM1, Salesforce), live entertainment or sports operations background
Technologies
Salesforce, TM1, Microsoft Excel
Responsibilities
Lead, coach, and develop the Client and Event Support team; oversee event programming and service delivery for Belgian clients; build trusted client relationships and manage escalations; improve workflows and operational processes; coordinate with cross-functional teams including Client Development and Product Operations.
Seniority
Senior, hands-on IC with people leadership