Customer Digital Platform, Consultant
Core
Lead the continuous enhancement and evolution of customer-facing digital platforms by partnering with business stakeholders and platform teams to identify opportunities, prioritize initiatives, and deliver capabilities that enhance customer experience and business outcomes.
Role type
Senior Business Consultant / Platform Manager
Builds
Customer-facing digital platform capabilities and application services
Domain
Insurance / Digital Transformation
Deliverable
product features
Required skills
Stakeholder management, Strategic planning, Agile/Waterfall delivery, Application lifecycle management, Project governance, Solution architecture evaluation, Portfolio planning, Risk mitigation
Preferred skills
Cross-functional team leadership, Customer-centric mindset, Technical roadmap alignment
Technologies
ELK, Dynatrace, Confluence, JIRA
Responsibilities
Collaborate with business and technology stakeholders to maximize business value through technology investments; Translate business requirements into scalable and sustainable technology solutions; Support portfolio planning, investment prioritization, and roadmap development; Manage functional demand, prioritization, and delivery planning for assigned applications; Ensure effective collaboration between business, architecture, engineering, infrastructure, and operations teams.
Seniority
Senior, hands-on IC with management responsibilities