CareerPlan

Lead Specialist - Medical Underwriting

Putrajaya, MY-AIA Shared Services MalaysiaFull-time2026-10-13 → 2026-11-10

Core

Manage complex and high-risk medical underwriting assessments, appeals, and escalations while supporting underwriting operations across digital channels.

Role type

Senior IC medical underwriter

Builds

Medical insurance policies and risk assessments

Domain

Insurance / Healthcare

Required skills

Medical underwriting expertise, risk assessment, complex case adjudication, appeals management, technical guidance, AI tool validation, SOP adherence

Preferred skills

None stated

Technologies

AI-enabled underwriting tools, digital channels, Virtual Appointments, Live Chat

Responsibilities

Process and underwrite complex high-risk medical cases (+150% extra mortality), act as counter-signatory and quality gatekeeper, provide technical feedback and coaching to specialists, support guideline refinement and AI logic development, handle appeals and complaint-related assessments

Seniority

Senior, hands-on IC