Business Process Analyst
Core
Discover, document, and analyze business processes to establish operational foundations for redesign, compliance validation, and automation enablement.
Role type
Business Process Analyst
Builds
Process maps (L3–L4), SOPs, work instructions, and process documentation
Domain
Healthcare / Health Maintenance Organization (HMO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process discovery, process mapping, SOP creation, bottleneck analysis, process standardization, compliance documentation, automation readiness assessment, stakeholder facilitation
Preferred skills
BPM COE standards knowledge, collaboration with AI/automation teams, post-implementation feedback analysis
Technologies
BPM COE standards
Responsibilities
Conduct structured process discovery sessions to capture As-Is workflows; Document and maintain detailed process maps and SOPs; Identify and analyze process inefficiencies and bottlenecks; Validate process versions to support standardization; Support To-Be design with operational insights; Capture process rules and decision points for automation; Assist in SOP rollout and adoption feedback.
Seniority
Individual Contributor